Privacy Policy
At Pawplanet Kenya, accessible at https://pawplanet.co.ke, we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
1.1 Information We Collect
We collect information that helps us serve you better. This includes:
- Personal Information: When you place an order, sign up for our newsletter, or contact us, we may collect details such as your name, email address, phone number, and shipping address.
- Payment Information: For payment processing, we collect information necessary for the transaction (e.g., M-Pesa details, bank information). Payment processing is handled by secure third-party providers, and we do not store your payment details.
- Browsing Data: We may collect non-personal information about your device and browsing actions, such as IP address, browser type, and pages visited, to improve website functionality and performance.
1.2. How We Use Your Information
- We use your information in the following ways:Order Fulfillment: To process and deliver your orders, communicate order status, and handle returns or exchanges.
- Customer Support: To respond to your inquiries, provide customer support, and resolve issues.
- Marketing: With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can unsubscribe at any time.
- Improvement: To understand how customers use our website and improve user experience, content, and features.
1.3. How We Share Your Information
We respect your privacy and do not sell or share your personal information with third parties, except in the following cases:
- Service Providers: We may share your information with trusted third parties who assist in fulfilling orders, processing payments, or improving our services (e.g., delivery services for counties outside Nairobi and Kiambu).
- Legal Requirements: We may disclose your information if required to comply with legal obligations, protect our rights, or respond to legal requests.
1.4. Data Security
We are committed to keeping your information secure. We use industry-standard security measures to protect your personal data against unauthorized access, disclosure, or destruction. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
1.5. Your Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
Withdrawal of Consent: Opt out of marketing communications at any time by following the unsubscribe instructions in our emails.
To exercise any of these rights, please contact us at pawplanet254@gmail.com or call 0715059236
1.6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site. You can modify your browser settings to refuse cookies, but this may affect your experience on our website.
1.7. Third-Party Links
Our website may contain links to third-party sites, including social media platforms and payment processors. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party site you visit.
1.8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it regularly. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
1.9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: pawplanet254@gmail.com
Phone: 0715059236