Terms and Conditions
Welcome to Paw Planet Kenya! By using our website, you agree to these Terms and Conditions. Please read them carefully to understand your rights and obligations when shopping with us.
1.1. Acceptance of Terms
By accessing and using our website (https://pawplanet.co.ke), you agree to comply with and be bound by these Terms and Conditions, along with our Privacy Policy. If you disagree with any part of these terms, please do not use our website.
1.2. Product Availability
We offer a variety of pet products, including food, accessories, and supplements. While we strive for accuracy in product descriptions and images, please be aware that:
- Availability: Product availability is subject to change without notice.
1.3. Pricing and Payment
Currency: All prices are listed in Kenyan Shillings (KSh).
Payment Methods: We accept payments via mobile money (M-Pesa) and bank transfers. Payment must be received in full before the order is processed.
Price Changes: Paw Planet Kenya reserves the right to adjust prices at any time without prior notice. Prices at checkout are final unless subject to promotions.
1.4. Order Process
Order Confirmation: After placing an order, you will receive an email confirmation. This confirmation is an acknowledgment, not acceptance, of your order.
Order Acceptance: We reserve the right to cancel orders due to stock availability, incorrect pricing, or other business considerations.
1.5. Shipping and Delivery
Coverage: We currently deliver within Kenya
- Nairobi And Kiambu counties: In house delivery
- Other Counties : Fulfilled by Trusted Third parties couriers.
Delivery Timeline: Delivery times are estimates and may vary due to external factors. We strive to deliver within the estimated timeline but cannot guarantee exact delivery times.
Delivery Charges: Delivery fees are calculated based on location and may be displayed at checkout.
1.6. Returns and Exchanges
Eligibility: Returns are accepted within 7 days of delivery for defective or damaged items only.
Requirements: Items must be unused, in original packaging, and accompanied by proof of purchase.
Process: To initiate a return, contact our customer service team at pawplanet254@gmail.com or call 0715059236 . Refunds or exchanges will be processed upon inspection and approval of the returned item.
1.7. Order Cancellations
Before Shipping: Orders can be canceled before they are shipped by contacting customer service.
After Shipping: Orders cannot be canceled once dispatched.
Refunds: Refunds for canceled orders will be processed within 1 day through the original payment method.
1.8. Age Requirement
By placing an order on our website, you confirm that you are at least 16 years old or have parental or guardian consent to make a purchase.
1.9. Privacy and Data Security
Your privacy is important to us. We collect and store personal information solely for order processing and fulfillment. Please refer to our Privacy Policy for details on how we protect your data. We do not share your information with third parties unless required for order processing.
2.0. Right to Refuse Service
Paw Planet Kenya reserves the right to refuse service to anyone for any reason at any time. If a dispute arises, our decision is final.
2.1. Limitation of Liability
To the fullest extent permitted by law, Paw Planet Kenya shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to damages for loss of data or profit.
2.2. Intellectual Property
All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Paw Planet Kenya and is protected by applicable intellectual property laws. Unauthorized use of any content is prohibited.
2.3. Changes to Terms and Conditions
Paw Planet Kenya reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page, and it is your responsibility to review them regularly. Your continued use of our website constitutes acceptance of any updated terms.
2.4. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from or in connection with these terms shall be subject to the jurisdiction of Kenyan courts.